Robin Washington, chief operating and financial officer at Salesforce, talks agentic AI and offers career advice.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups.

What is AI’s role in shaping confident, forward-looking leadership? Vala Afshar and Henry King of Salesforce explore how ...

PossibleNOW, a leading provider of compliance solutions for direct marketers, today announced the expansion of MyPreferences Decision Service, its real-time consent, preference, and zero-party data ...

But AI won’t just fit into the current model; it will continue to reshape it. That’s the deeper shift underway. This is about ...

Theisen will be responsible for leading o9’s global sales teams to accelerate the company’s revenue growth and expansion in ...

According to the Consumer Technology Association, Americans may spend a record $537 billion on consumer technology this year ...

Finova has hired customer experience expert Ray Barry to build a team focused on ensuring customer interactions align with ...

Finova, the UK’s leading cloud-based mortgage and savings software provider, is pleased to announce the appointment of Ray Barry as Customer Success Director.

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

Aimed at unifying customer engagement across business units and drive revenue growth, Jaquar Group, a brand in complete ...