“Customer service in the retail industry has been transforming significantly as brands continue to leverage AI,” Fang Cheng, Linc’s founder and chief executive officer, said in a statement.

In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly ...

TROY, Mich.: 28 March 2024 — U.S. retail bank customers are losing faith in their bank, and customer attrition is a concern. According to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study,SM ...

Top 10 Countries With Best Customer Service Customer service and experience are having more impact on overall sales and loyalty. In fact, 86% of shoppers say they are willing to pay more for better ...

Read on to learn how workplace furniture impacts retail productivity. Retail workers face demanding shifts that require ...

How to use AI to drive retail customer experiences Making AI a priority today can help you attract and retain your loyal customers and help you stand apart in a crowded retail industry.

Claire Rowland at Node4 explains the human factor that drives modern customer service Like many sectors across the economy, the customer service ecosystem has spent much of the last two years getting ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of people frustrated.

You wanna know who the true heroes of the world are? Retail clerks and customer service reps.

Retail can manage an engaged workforce and provide outstanding customer service when it promotes transformational techniques and flexibility. Considering that retailers are increasingly utilising ...