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Brand touch points – lessons from the Ambank incident

A service provider’s reputation is shaped by the condition of its premises such as cleanliness as much as how its staff interact with customers.
The post A New Worker Wouldn’t Follow Security Precautions, So Other Employee Gave Him A Hard Time And He Only Lasted A Week ...
Advent is the four weeks leading up to Christmas. Each year during Advent, I attempt to write my columns based on the themes of Advent. It gets harder each year to find a new approach to the Advent ...
Adventure’ is defined in the dictionary as ‘Unexpected or exciting experience, daring enterprise, hazardous activity’. Now, ...
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