While mimicking a human voice can lead to more emotionally engaging guest interactions, the stakes are higher for brands, ...

Food delivery apps make ordering from a nearby restaurant easy. However, the cost may be higher than you think – especially for small, local restaurants and their delivery drivers.

In a Feb. 13 earnings call, CEO Kirk Tanner revealed Wendy's would deploy "voice-enabled AI order taking" at up to 600 restaurants across the country because the fast-food chain "really liked" the ...