MTN Uganda , the East African country's largest telecom firm, plans to split off its fintech unit into a separate entity and ...

WRAL 5 On Your Side warns you about the red flags of a scam all the time, but a new scam tries to use those warnings against ...

Technology company, MTN Nigeria, yesterday restated its commitment to the digital future of Nigeria as it unveiled its enterprise cloud platform and Tier 3 data centre in Ikeja, the heart of Lagos.

In celebration of Youth Month, Engen is proud to highlight the success of its inaugural Call Centre Skills Centre (CSC) learnership and announce the intake of ten new trainees—all people with ...

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

Customer experience specialists FourNet unveil IntellAIgent, an Agentic AI-powered platform which creates intelligent digital employees (AI Agents).

Mutual Trust Bank PLC (MTB) has unveiled an AI-driven, voice-based Contact Centre Agent. This solution is poised to transform MTB's customer service landscape by delivering a faster, more ...

MTB Contact Centre AI Agent is available 24/7 and continuously evolves through machine learning, allowing it to provide increasingly accurate and personalized responses. As one of the most digitally ...

The operator set out the change, which took effect on Thursday (1 May), in an email to agents. The new number is 0333 006 8799. Agents should select option one for pre-travel services, option two for ...

The value of investing in the employee experience As the human face of a brand, a contact centre agent can be the difference between a detractor and a promoter.

As large language models evolve into true agents—persistent, memory-rich, goal-oriented companions—an interesting question arises: what should we call them?

Telecommunication giant MTN Ghana has confirmed that the data of over 5,700 of its customers has been affected due to a recent cybersecurity incident.