Users will interact with the Support Assistant through a chat interface, similar to the current live chat option. This AI is ...

It’s no secret: choosing the right live chat software can make or break the customer experience in ecommerce. With hundreds ...

Apple code shows that the company is working on an AI-powered Support Assistant for the Apple Support mobile app.

Even when people did connect to an agent, many complained of receiving incomplete, inaccurate or unclear information, says ...

Yesterday might have been filled with big T-Mobile announcements, like free DoorDash DashPass for everyone, but Verizon went ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

The Apple Support app could soon gain a ChatGPT-style AI assistant, which could be powered by Apple Intelligenceor ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

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AI should not replace human interaction—it should enhance it. Success lies in striking a balance between machine efficiency ...