To be fair, what I described above is likely a strong detractor (0-1 on an NPS scale), but just keep that feeling in your mind when your customers identify themselves as detractors to your business.

To find out your company’s Net Promoter Score, all you have to do is ask your customers one simple question. That question can tell you a lot about where you stand in terms of customer loyalty.

The customer feedback that NPS can gather is most valuable when you can determine how to convert a detractor to a raving fan. But absent mass representative data, polled on multiple metrics across ...

The Net Promoter Score (NPS) is a widely used measure of customer loyalty. ... Based on their response on a 0–10 scale, customers are categorized into three segments: "Promoter" (answers with scores ...