July 1, 2024 -- On June 4, Microsoft introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first ...

General Dynamics CEO Phebe Nokavovic explains to Wall Street why the company decided to "re-home" a call center business to Maximus and why she sees that match as a better fit.

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that ...

Microsoft on Tuesday announced that its upcoming release of Microsoft Dynamics 365 Contact Center, a Copilot-powered cloud contact center solution, will be generally available on July 1.

Explore the evolving Contact Center as a Service (CCaaS) market in the 2025 Market Share Report. Analyze top vendors like NICE, Genesys, and Amazon Connect, focusing on AI-driven innovations, revenue, ...

In a $400 million cash deal, Maximus is buying General Dynamics call center business to create the leading provider in the federal market.

TYSONS CORNER, VA, Nov. 21, 2017 ” A General Dynamics (NYSE: GD) business unit has opened more than 40 job opportunities at its contact center in Jacksonville, Florida, to support work under a ...

The new cloud-based Digital Contact Center offering combines AI capabilities with features of Microsoft applications including Dynamics 365, Teams, Power Platform, and Nuance.

3CLogic, a leading provider of cloud contact center solutions, today announced its latest release for Microsoft Dynamics 365. The announcement comes o ...

General Dynamics‘ (NYSE: GD) information technology business has won a five-year, $219 million contract to assist a Department of Homeland Security agency in operating a contact center for ...

The call center helped customers find health insurance under the Affordable Care Act. General Dynamics Information Technology has sent a notice to the Texas Workforce Commission, informing the ...

Together, CXone and Microsoft Teams allow contact center agents to smoothly collaborate with other experts for quicker case resolution.