Cloud-Native, AI-Ready, and Modular by Design Modern business systems must be agile—and Dynamics is built for it. Operating ...

How It Supports a Customer-Centric Strategy In today’s competitive market, customer experience is often the differentiator. Dynamics 365 Customer Engagement supports this strategy in multiple ways: ...

The platform also excels in its data analytics and insights capabilities. Dynamics 365 Customer Insights uses advanced analytics to generate actionable insights from the data. It offers built-in AI ...

One of the standout features of Dynamics 365 Customer Voice is its ease of use and flexibility. The platform offers a user-friendly interface that allows organizations to design and deploy surveys ...

Gain 360-degree customer insights: Dynamics 365 consolidates data from multiple sources to create a unified view of each customer. This includes past purchases, service interactions, social media ...

When a customer reaches an agent, Dynamics 365 Contact Center gives the agent a 360-degree view of the customer with generative AI — for example, real-time conversation tools like sentiment analysis, ...

“Optimize service operations with new AI-powered experiences in Dynamics 365 Field Service. With Copilot, your customer escalations are pre-populated into draft work orders for frontline ...

Both are included in the Dynamics 365 Field Service license without additional cost. The Shifts Plugin for Microsoft 365 Copilot is “coming soon, ” a Microsoft spokesperson said.

Microsoft also mentioned that the Dynamics 365 Field Service app is now supplemented with Tasks in Microsoft Viva Connections. The separate Viva Connections product is used for company messaging.