Customer data management best practices offer business opportunities to secure data, engage customers, grow sales, and ...

When customers feel like they belong, relationships deepen, engagement increases and long-term value follows. Engagement is ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

Read the latest news and posts for Business Decision Makers from Microsoft's team of experts at Microsoft Dynamics 365 Blog.