Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Flowserve Corporation and Chart Industries, Inc. merge for $300M synergies, sparking investor skepticism on growth and strategy. Click for my take on FLS and GTLS.

The machinery of government change (MoG) will affect about 1,500 employees, including those in customer service, call centre, and digital identity roles. Minister for Customer Services and Open Data ...

Strengthening the support team. Customer support in a brokerage service is more than just answering questions. It is an interaction that determines the overall level of user satisfaction.

American Express® High Yield Savings Benefits Earn a competitive 3.60% annual percentage yield (APY) 2 <p>The Annual Percentage Yield (APY) as advertised is accurate as of May 8, 2025. Interest rate ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780. Salary Outlook.