So-called cyber exercises are the cornerstone of any cyber resilience strategy. They ensure that organizations are prepared, ...

Chinese technology companies are doubling down on artificial intelligence-powered multimodal large language models, as part ...

Anxiety and Unexpected Encounters It was 2:00 a.m. The WordPress backend glared at me through the screen. As a freelance graphic designer, I had just landed a UI project with a big multinational ...

The increased reliance on digital communication and online banking has created greater potential for digitally-enabled scams. If not ...

Find Customer Satisfaction Infographic stock video, 4K footage, and other HD footage from iStock. Get higher quality Customer Satisfaction Infographic content, for less—All of our 4K video clips are ...

Video Back Videos home Signature collection Essentials collection Artificial Intelligence ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

Zomato has laid off 600 customer support associates while automating its customer service with AI platform 'Nugget'. The layoffs, affecting employees hired under the ZAAP program, were attributed ...

But this week, Cursor went viral for all the wrong reasons: Its customer support AI went rogue, triggering a wave of cancellations and serving as a cautionary tale for other startups betting big ...