So-called cyber exercises are the cornerstone of any cyber resilience strategy. They ensure that organizations are prepared, ...

Anxiety and Unexpected Encounters It was 2:00 a.m. The WordPress backend glared at me through the screen. As a freelance graphic designer, I had just landed a UI project with a big multinational ...

The increased reliance on digital communication and online banking has created greater potential for digitally-enabled scams. If not ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

That includes deep dives into automation routines with ChatGPT among 20 other popular AI tools. The data visualization ...

In his first quarterly earnings call on Intel CEO, Lip-Bu Tan emphasized the operational changes he is making at the troubled ...

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

An outline of steps for organizations (controllers) to take when deciding whether and how to harmonize the personal data ...

One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...