This tax proposal would do more than make tips income tax-exempt for servers. While this tax proposal promises to benefit ...

AB InBev has brought its Master of Beer Customer Service (MBCS) training to over 50 cruise ships, offering a fun and ...

Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Tasks once handled by junior paralegals are now routinely executed by AI; with AI automating many basic jobs, young graduates ...

Zohran Mamdani, a left-wing politician who would soon win a shocking victory over Cuomo in the Democratic primary, worked the ...

When planning to implement AI in self-service channels, banks should approach it as an evolution of their current digital ...

Motivating a seasonal team is about making employees feel valued, respected, and empowered. A happy team leads to better ...

Brighton and Hove City Council moved its customer service teams out of the two town halls and into the Jubilee Library, Hove Library and three family hubs last month. But union official Diana ...

As a cold front grips the country, Pick n Pay asap! is showing appreciation for its dedicated delivery drivers by doubling ...

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

As customers face more and more prompts to add a tip to the bill in places where gratuities were not customary only a few years ago—and often before any service has been rendered—their attitudes ...