In 2025, customer experience is your ultimate differentiator. A generic CRM won't cut it. To truly engage and retain customers, businesses must partner with a team that can design and build systems ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Top retail CRM software comparison. The main features and functionalities to look for in a retail CRM should focus on store operations and customer service. Retail CRM software should offer robust ...

Use CRM to achieve stellar customer service. ... Talkdesk’s AI platform helps retailers streamline customer service, improve operational efficiency, ... AI Brings High Hopes for Better Retail Customer ...

Agentic AI Poised To Become Customer Service Darling March 12, 2025 Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer service ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today's increasingly digital shopping environment.

Chief Executive Officer Marc Benioff reportedly stated that artificial intelligence is now handling between 30% and 50% of ...

In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly ...

Consumer giant PepsiCo Inc. (PEP) has struck a deal with Salesforce (CRM) to implement its Agentforce digital labor platform, ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored service to customers. Business Insider Subscribe Newsletters ...

At Knowledge 2025, Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by outdated, overbuilt systems”.The announcement:Today ...