Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Use CRM to achieve stellar customer service. ... Talkdesk’s AI platform helps retailers streamline customer service, improve operational efficiency, ... AI Brings High Hopes for Better Retail Customer ...

Top retail CRM software comparison. The main features and functionalities to look for in a retail CRM should focus on store operations and customer service. Retail CRM software should offer robust ...

Agentic AI Poised To Become Customer Service Darling March 12, 2025 Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer service ...

In this interview, Soumya Chatterjee shares insights into the challenges faced by Easyrewardz, the innovations that led to the development of Zence, and the strategic focus on vertical SaaS for Retail ...

Consumer giant PepsiCo Inc. (PEP) has struck a deal with Salesforce (CRM) to implement its Agentforce digital labor platform, ...

Chief Executive Officer Marc Benioff reportedly stated that artificial intelligence is now handling between 30% and 50% of ...

As the retail industry faces mounting pressure to adapt to rapidly evolving customer demands, the need for verticalised CRM solutions has never been more critical. Traditional, one-size-fits-all ...

Analyzing customer data for insights. AI excels at processing large volumes of data and identifying patterns that humans might miss. In a CRM system, AI analyzes customer interactions across different ...

At Knowledge 2025, Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by outdated, overbuilt systems”.The announcement:Today ...

Car Wars, a provider of call-tracking, texting and phone-handling systems, announced an integration with Reynolds and Reynolds’ FOCUS CRM, designed to enhance dealership customer service and ...