WE often talk about customer experience in terms of seamless service, delightful moments and brand loyalty. But just as important — and often more telling — is how businesses handle things when they ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Executives from Salesforce, Amazon, OpenAI and more have weighed in recently about how AI is affecting the job market.

Technology, trends, and cutbacks combine to push these familiar roles toward obsolescence faster than most workers expect.

If you’re on the search for a brand-new career opportunity, McDonald’s UK is currently hiring 507 job positions across the UK ...

Tomorrow is the 4th of July, the only time of the year Americans say the day and month in the correct order. We find ...

"The fantasy bookers. They inquire for the thrill. They attempt to sext, ask for additional information, and send NSFW pics, ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Whether you’re struggling with burnout and stress in your current role or simply craving more flexibility, easy remote, ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. The “buy now, pay later” company’s use ...