If you’ve ever walked up to a cashier or front desk and been met with a silent stare, you’ve been a victim of the “Gen Z gaze ...

AI's capability for instant multilingual interaction is transformative. Now, a customer service agent in Paris can support clients in São Paulo, Berlin or Seoul—in their native languages.

Whether you’re struggling with burnout and stress in your current role or simply craving more flexibility, easy remote, ...

The customer service greeting ritual and the “Gen Z gaze” On Tuesday, X user @pbprot complained about this issue in a post that would gain over 1.6 million views and spark a new round of ...

You want to jump into the world of remote work, but you don’t have formal experience in any of the fields you’re interested ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't handle complex issues, prompting Klarna to rehire humans.

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

A Reddit user sparked a debate after using a cemetery as a peaceful lunch spot, with most supporting the introvert's need for solitude, while others call it disrespectful to mourners.

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

AI automation is expected to threaten 300 million jobs globally by 2030. Learn which roles are most at risk and discover five expert-backed strategies to future-proof your career.

Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...