A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Sponsored content Paul Sims, head of self storage at Le Gallais Self Storage, tells Emily Moore why customer service sits at ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

practical driver testing for all licence classes (including motorcycles) pre-registration inspections for trailers, caravans and large vehicles (over 4.5 tonnes gross vehicle mass) Bundamba Customer ...

Contact centres are booming on the continent despite the rise of artificial intelligence. As it turns out, people want the human touch.

ARTIFICIAL intelligence (AI) is no longer a distant disruptor on the horizon. It is a present force, steadily transforming ...

Technology, trends, and cutbacks combine to push these familiar roles toward obsolescence faster than most workers expect.

If you’re on the search for a brand-new career opportunity, McDonald’s UK is currently hiring 507 job positions across the UK ...

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

Tomorrow is the 4th of July, the only time of the year Americans say the day and month in the correct order. We find ...