PTC’s David Katzman and Darren Henry offer a perspective on why integrating AI tools into cloud-based CAD will advance product design.

Hidden in plain sight along Dallas’ bustling Midway Road sits JC’s Philly Cheesesteak, a culinary treasure that’s turning heads and changing minds about what a proper cheesesteak should be.

Sometimes the most extraordinary culinary experiences come wrapped in the most ordinary packages, and Brenda’s On the ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

Why your brand is only as good as your worst customer service interaction CK Tan Discusses the importance of effective customer service in retaining consumer loyalty in today's market.

A review of comedy 'Mr. Blake At Your Service!', which stars John Malkovich in a rare french language role as a businessman mistaken for a butler ...