Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Freshworks unveils Freddy Agentic AI, a platform that automates complex tasks across support teams - no coding needed.

Freshworks has revealed Freddy AI Agent Studio and the next generation of its Freddy Agentic AI Platform, offerings expected to help businesses improve their customer service efforts with AI. The ...

It's true that response times, especially for basic questions, may be much quicker using a web chat than contacting a company by phone or email, but none of the CR members or customer service ...

In response to demand for its CDP Trade-Up program, Treasure Data also debuts the Migration Agent to accelerate CDP replacements up to 60% faster MOUNTAIN VIEW, Calif.

Rocket CRM, a customer relationship management platform focused on serving small to medium-sized enterprises (SMEs), has ...

Most AI-powered service tools stop at answering questions. Freddy now goes further by getting work done. At its flagship Refresh event, Freshworks (NASDAQ: ...

In next-gen data centers, AI reads traffic patterns ahead of time, which helps tune workloads and add capacity the moment ...

Freddy AI's new features primarily focus on resolving service requests autonomously, providing real-time insights, and making ...

New agentic capabilities resolve service requests autonomously, deliver real-time insights and simplify the deployment of AI agents for support teamsSAN MATEO, Calif., June 11, 2025event, Freshworks, ...