Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Freshworks unveils Freddy Agentic AI, a platform that automates complex tasks across support teams - no coding needed.

Freshworks has revealed Freddy AI Agent Studio and the next generation of its Freddy Agentic AI Platform, offerings expected to help businesses improve their customer service efforts with AI. The ...

Rocket CRM, a customer relationship management platform focused on serving small to medium-sized enterprises (SMEs), has ...

Most AI-powered service tools stop at answering questions. Freddy now goes further by getting work done. At its flagship Refresh event, Freshworks (NASDAQ: ...

In next-gen data centers, AI reads traffic patterns ahead of time, which helps tune workloads and add capacity the moment ...

Freddy AI's new features primarily focus on resolving service requests autonomously, providing real-time insights, and making ...

New agentic capabilities resolve service requests autonomously, deliver real-time insights and simplify the deployment of AI agents for support teamsSAN MATEO, Calif., June 11, 2025event, Freshworks, ...

New capabilities available to customers within the Freddy Agentic AI Platform include: ...

Brex provides a step-by-step approach to switching your business bank account while minimizing disruption to your daily ...

Respondents to a survey on service provided by Powys County Council have told the authority they don't like being called "customers".