When one cashier was faced with a choice between acting responsibly and obeying a ridiculous rule, she decided to show her ...

City of Johannesburg's Randburg Customer Service Centre has reopened, and is operating at full capacity after a fire saw it ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.