If a young person in customer service is giving you a blank stare, perhaps you're the one who's being unreasonable.

A war is waging online between generations over the Gen Z Stare. While Millennials blame a lack of social skills, Gen Z are ...

As customer service has moved at a rapid pace toward digital channels in place of the telephone, consumers are using more than just words to express their compliments and complaints.

An icon in the shape of a lightning bolt. Impact Link. ... Offer customer service so great that people will want to share with others. Kaufman cites the Ritz-Carlton hotel chain.