Meet Kyle Orr, a teenager who is already showing signs of making a difference in his new job at a local supermarket. Just ...

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

Halifax has shared some tips for what to do if you are struggling to use the app after customers reported the service was not working for them. One person said on Saturday evening (July 19) that there ...

An AI expert has explained which jobs will be 'extinct' by 2030 thanks to technology - but there are also professions which ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Cut 7-figure ecommerce costs. Voice AI agents automate support, boost sales, and streamline operations. Free up your team and ...

Major supermarket chain Morrisons has added a new rule to their shop floor as part of a new effort to improve shopping ...

Customers purchasing an air source heat pump can sign up to EDF’s Heat Pump and Save Tracker tariff and benefit from zero ...

Sendbird, an AI customer service platform, caters bahn mi sandwiches to its workers every Friday to encourage them to come in ...

Outreach says it is re-imagining how revenue teams can be more successful with the help of AI agents embedded into the ...

In 2011, when Clint Cates arrived at the University of Arkansas in Fayetteville from his hometown of Cabot, he had his mind ...

The ECHO recently tested out the Tesco Sensory Support Boxes which are a new resource that have been rolled out at Tesco ...