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“Retailers are operating under vast amounts of pressure as they face higher tax bills, reduced customer spending and rising safety issues,” said Paul McHugh, UK area director at Ericsson ...

Thakkar, conversely, emphasised effortlessness and transparency, stating, “Resolve issues effortlessly for the customer, ensuring ease. Furthermore, provide complete transparency and visibility ...

Achieving identity resolution across every customer interaction is unlikely, but improving identity rates even a little can ...

Marks & Spencer has apologised after its stores were hit by a “cyber incident”. M&S said it had to make “minor, temporary changes” to its store operations to protect customers and the ...

Taiwan Semiconductor's Q1 revenue rose 41.6% YoY to $25.53B, despite a smartphone seasonality impact on sales. Q2 guidance predicts $28.4B-$29.2B in revenue, with strong demand for 3-nm and 5-nm ...

Zomato has laid off around 500-600 customer support employees due to non-performance and is leaning on AI to automate job functions. Impacted employees claimed they were terminated without notice.

About 36% of Optum patients who responded reported serious customer service issues that have interfered with their care. Optum says it understands the frustrations some of its patients have been ...

Safety issues have blocked sales in some overseas markets due to noncompliance with pedestrian protection standards. Pricing has doubled from the original $39,900 promise. The base model now ...

A restaurant has issued an apology after customer made a grim discovery of a dead rat in her 'half-eaten' salad. On Tuesday (April 22) a disgruntled customer slammed Tatsuya West Ryde restaurant in ...