Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was ...

Train your customer service call center representatives appropriately so they are able to address and resolve the most frequent call concerns. A company representative who has to continually put a ...

In a call with a customer service rep, a customer refused to answer basic security questions and accused it of being a scam.