The shift to agentic AI represents a strategic transition from viewing AI as a tool to recognizing it as a strategic partner.

ServiceNow is adding agentic AI to its CRM platform The company criticized the market for being "outdated" and "overbuilt" AI agents promise contextually-aware resolutions for happier customers ...

As innovators they will encounter learning experiences and even failures as they use big data, AI and machine learning to drive success. Those are experiences we can all learn from.

While the CTM shows strong promise, it is still primarily a research architecture and is not yet production-ready out of the box.

LAS VEGAS - ServiceNow (NYSE: NOW), an AI platform for business transformation, has introduced a new AI-powered Customer Relationship Management (CRM ... University, a learning platform intended ...

In a bold move to challenge the status quo, ServiceNow reimagines CRM for the AI era to sell, fulfill, and service on one unified platform to drive exceptional end-to-end experiences. AI-powered ...

To improve how businesses use unstructured data, leaders should follow a series of steps that begin by addressing ...

AI development is at a pivotal inflection point. While AI’s potential to revolutionize industries is undeniable, its adoption ...

Zia Capabilities Deepen CRM Power The platform now features several agentic AI capabilities through Zia. Users can issue natural language prompts to generate reports instantly, with the ability to ...

Are you wondering what’s next? To many, the future of technology lies squarely with machine learning and with artificial intelligence, known as AI. Artificial intelligence refers to technologies that ...