A Capital One outage caused by a third-party vendor disrupted transactions and deposits, prompting frustrated customers to voice grievances and share viral memes on social media.
Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
FIS Global, the Capital One service provider involved, said it has "restored access" and processing should be done Friday.
The bank experienced a “technical issue” with a third-party vendor this week, impacting some account services like deposits and payment processing.
"Guess I'll be eating ramen again tonight," tweets one customer on third day of issues linked to a data-center power outage.
A “technical issue” of a third-party vendor that Capital One uses is affecting some of the bank’s customers to access deposits and other services.
We compare the long-standing crowd favorite, the Capital One Venture Rewards card, to its flashier sibling, the Capital One Venture X.
A power outage and hardware failure at fintech FIS last week delayed deposits and payments at 27 banks, including Capital One.
Thousands of Capital One users are still reporting issues of the financial corporation being down, impacting direct deposit and other services.
Capital One had a major service outage last week that left many without access to their accounts. Now, it also faces a lawsuit from CFPB.
On Thursday, Capital One revealed that it was facing technical difficulties that could hinder customers' access to its digital platforms. Many customers have reported issues viewing their deposits, which can be very nerve-wracking when provided with very little information about the status of the outage.
Capital One’s outage comes just a day after Citibank admitted that its own tech issues were keeping cusotmers from accessing their accounts from their mobile devices. Citibank also revealed that incorrect fraud alerts had been placed on customers’ cards, and that the bank was working to clear up the problem.