In a new study published by Nature, the Southern California Permanente Medical Group shares results on the Kaiser Permanente Intelligent Navigator (KPIN), a new platform using artificial intelligence ...

Patient experience is a crucial aspect of healthcare that can significantly influence the success of health providers and practices regarding patient satisfaction and revenue. Positive experiences ...

Oncologists are leveraging TikTok to provide evidence-based cancer education, breaking down complex clinical topics for patients and peers.

Sometimes people in the healthcare industry over think issues. It's all done with the best intentions, but a simple concept such as patient satisfaction can be made to appear as complex as ICD-10. Set ...

BJC is enhancing ED experiences by providing digital wait time updates and proactive communication to reduce patient frustration. Physician training must evolve. Healthcare leaders are pushing for ...

Recently named to the No. 2 position on Newsweek’s “2023 Best Hospitals” list, Cleveland Clinic leaders know full well that their efforts to constantly improve patient experience are always under a ...

With the rise of consumerism in healthcare and new payment models like value-based purchasing, hospital leaders are taking a closer look at their approach to patient — or customer — experience. In the ...

Throughout my medical training and then practicing as an intensivist, my entire identity as a physician was rooted in being at the bedside. Healing, I believed, required proximity; only by being ...

Christina Lundeen, BSN, RN, a clinical care coordinator in the UAB Division of Gastrointestinal Surgery, has been named a 2025 Patient Experience Hero by UAB's Office of Patient Experience and ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...