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IT Service Desk
The IT Service Desk provides front-line user support services for students and staff. The IT Service Desk can help and advise on a wide range of computing issues at QMUL, we typically deal with: ...
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Self Service Password Reset (SSPR)
It is sometimes necessary for IT Services staff to remote into your machine to investigate a problem. During the remote session you will not be asked to share your password. If necessary you will ...
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Microsoft Office 365 ProPlus on Windows and Apple Mac
Microsoft Office 365 ProPlus is now available for free to download and install for students and staff. This software can be installed on up to 5 personal devices. Each subscription license allows you ...
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Set up an Office 365 account using IMAP
This is the information required for configuring IT Services-supported email clients to access your QMUL Office 365 account using IMAP. You will need to know your ...
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IT Equipment Approvers List
The list below contains the names of staff who can authorise IT equipment requests. Each School, Institute and Department have a nominated person for this function. Some IT equipment Requests may be ...
Queen Mary University of London4y
Set up an IMAP device or email client with Office 365
These are the steps for setting up an IMAP device or email client for your QMUL email account. 1. Open your email client that uses the IMAP settings. 2. Enter your Name and QMUL email address. 3.
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Ordering Hardware
Place your order for hardware via the self-service portal. Using self-service ensures essential information is captured and your request is assigned to the appropriate team immediately. Guidance on ...
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Project Overview
Queen Mary University of London have been victim of a number of cyber-security attacks which have impacted operations both internal and external causing significant university wide disruption. We must ...
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Broadband Issues
More tips on how to improve your home broadband service can be found here. Creating a connection from your Android phone and tethering your device to connect to the QMUL Network and Internet. Go to ...
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Create an inbox rule on Outlook/Office 365
2. Click on File > Info > Manage Rules & Alerts. 3. When the Rules and Alerts dialog box is displayed, click the New Rule button. Note: The example shown below is setting a rule for unwanted emails. 5 ...
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Risk Management
A Risk Management framework has been created using the Queen Mary’s Risk Policy guide and the Management of Risk (MoR) best practice. The framework spans across the whole of IT Services, is owned by ...