If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk ...

A few tips can help you ensure that you're making the most of this customer service opportunity. Your front desk should be staffed at all times during business hours. If customers have to wait for ...

Today Freshdesk announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software ... an issue is resolved in one call, and customer satisfaction.

a leading IT service management and customer service desk software provider. It has already become evident that looking for GenAI to completely replace the agent is a mistake. Instead, companies ...

How can you strike the right balance? Consider upgrading your customer help desk system. If your current software lacks comprehensive reporting, doesn't cover all of your customer support channels ...

While it may not yet be realistic or desirable to have Robby the Robot answering calls at your customer service desk, AI technologies can help relieve a team from the repetitive task of answering high ...

Zoho Corporation, the Chennai-headquartered global technology company, on Thursday launched new tools for Zoho Desk, the company’s flagship customer service platform, to help customer service ...