The growing intersection of artificial intelligence and CRM platforms is helping companies automate processes, accelerate decision-making, and predict future trends, thereby driving real-time customer ...

Self-service CRM has arrived. Technologies such as portals, voice recognition, and next-generation search engines have improved so dramatically that they’ve become an indispensable part of the CRM ...

Paul Greenberg: What is your definition of CRM (not the formal definition of CRM)? Clint Oram: For me it's the same that it's always been. I'm looking for a personal assistant for my customers. A ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced its recognition as a category leader in the 2024 CRM Industry Leader Awards. The company was cited ...

CRM solutions will take center stage this week as three major CRM companies — Interface Software, Kana, and RightNow Technologies — launch new versions and modules of their applications. The products ...

Snappy Kraken, the martech innovator dedicated to powering smarter, more efficient financial advisor marketing initiatives, ...

TWO CRM (CUSTOMER relationship management) companies, Chordiant and Onyx, are beefing up their offerings by acquiring smaller vendors. Chordiant announced late Monday that it will buy PrimeResponse, a ...

Spring ’04 is the 15th iteration of Salesforce.com’s subscription-based software. In other CRM news, systems and security management vendor NetIQ upgraded its Web site analytics offering, WebTrends.

Competitors Avaya and Genesys Telecommunications Laboratories also are working on similar strategies, which they trumpeted late last week at Microsoft's partner conference in New Orleans. Siemens' ...