Shep Hyken is a customer service/CX expert, author & keynote speaker. Frankly, I’m tired of the terms omni-channel and multi-channel. For several years everyone has been talking about omni ...

Q1: What is an omni-channel? A1: An omni-channel is a retail strategy that seamlessly combines different avenues of hyper-personalized research and acquisition for consumers, while using an artificial ...

New research suggests that mobile first design might be just the beginning ... It could also be part of an omni-channel marketing campaign. Some strategies apply a mobile-first strategy by making ...

The omni-channel experience is a relatively new marketing term that quickly reached buzzword status. Already in that first sentence there are a number of problems that make omni-channel something ...

“Five Critical Omni-Channel Trends,” which will be held on Tuesday, Sept. 12 at 11 to 11:50 am, in Room S101a, will assist graphic arts professionals in taking their business strategies to the ...

In a prepared statement, CFO Mariela Matute expressed relief that the company now has the flexibility to continue turnaround efforts and act on its long-term omni-channel strategy. Mention of an ...

While today’s B2B brands are aware of social media’s role in engaging these decision makers, many fail to fully integrate it into their omni-channel strategies. Madison Logic’s recent ...