Let’s be honest, when you want to know why your computer stopped working and how to fix it, you’d rather see a video on YouTube than read a manual book to find the solution. Your customers actually ...

We always knew that the future of video was more than just us sitting at one table talking to you sitting at another table. Much like the telephone that started out putting you in a 3 foot by 3 foot ...

Customer support can make or break the experience of a customer with a brand. A quick answer can turn frustration into trust. On the other hand, a confusing or delayed response can make the customers ...

Cisco announces Webex AI agents for meetings and customer service. Learn what IT teams should check about availability, ...

In three months, Rent-A-Center aims to increase its Net Promoter Score (NPS) and overall retention by transitioning multiple pages of agreement terms into 2.5-minute, ultra-personalized videos for ...

The future of customer service increasingly will be driven by technology innovations. Ideally, these new technologies will improve customer and agent experiences, along with business metrics like ...