Every industry is at a critical juncture in evaluating how to successfully continue business operations in a period of unprecedented disruption. We have received a number of inquiries from clients, in ...

There are two buyer realities that make a case for using a value-first approach. First, the Day One List: Bain & Google’s ...

Many factors contribute to selecting the right outsourced vendor partner, but one of the most important considerations is employee attrition. Attrition is a real problem in contact centers — 40 to 100 ...

B2B buyers generally do not contact vendors until they are very far along in their journey and they have finalized most of their requirements, according to recent research from 6sense. The report was ...