A customer who recently raised issues about poor service at NAB’s digital offshoot ubank has been offered $100 in compensation, but only if they agree not take further action “in any forum ...

The 32-year-old Melbourne man is a customer of Ubank, a subsidiary of NAB, and claims the digital only bank’s strange security measures are what coaxed him into handing $20,000 over to fraudsters.

The 39-year-old then faced a sleepless night waiting to get in contact with Ubank as he had no idea how his account had been hacked. Even in the morning when he called Ubank, he said he was on ...

Please make contact with me!' One woman labelled the bank's handling of the issues as an 'absolute mess'. UBank was started up in 2008 as Australia's first homegrown digital bank.

The latest numbers from ubank show it added 95,000 customers in the first half to hit 700,000, and holds $17 billion of deposits, growing at 4.8 times the bank’s average over the same period.