Working in customer support often means navigating disjointed tools to find data and solve issues. However, many of these actions are routine and repeatable, making them ideal candidates for ...

NEW YORK--(BUSINESS WIRE)-- UiPath (PATH), a global leader in agentic automation, today announced a collaboration with NVIDIA to help enterprise customers fortify their existing automated workflows ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...

Customer service impacts every facet of the business. While automation and other tech have continued to evolve to support customer interactions, generative AI and large language models (LLM) are an ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announced two powerful new features, Tasks and Skills-Based Routing, designed to enhance internal workflow ...

We were all traumatized enough by the Borg in “Star Trek: Next Generation” that the term "AI integration" might come with some baggage. But to humanity's intense relief, integrating AI into your ...

Different projects require different workflows. In data annotation platforms, flexible workflows help manage quality, speed, and complexity. Rigid workflows can lead to delays and errors, especially ...