Sears accepts payment for installation but leaves the washer job unfinished. The company ignores refund requests, showing how communication quickly collapses. Escalate your complaint with proven steps ...

I was saddened when reading in The Morning Call about the closing of the Sears store in Whitehall. While doing my laundry this morning, knowing I have a Sears washer, I looked for my instruction book ...

OAKLAND, Calif. - With the 7th Circuit's opening of the gates for class actions against Sears, Roebuck and Co. over stainless steel Kenmore washer drums, a federal judge refused to certify a class led ...

Buying kitchen appliances is no small purchase, and, generally, people want to make the best decisions possible.

Q: In February, we bought two Whirlpool washing machines at Sears for $476 each for Y-Haven. We also paid an additional $199 for extended warranties. The machines haven't worked for the last month, ...

When Danny Gardner cancels his Sears Master Protection, a representative tells him to be patient and that the bank is slow to process refunds. But it’s been four months. QUESTION: I’m trying to get a ...