"As customer zero of Agentforce ... The view of an employee profile in the Salesforce HR Service portal. Salesforce HR Service will also include some pre-built agents to support HR functions ...

According to a report from Salesforce, 61 percent of customers would prefer to resolve their customer service problems without having to speak to a human agent, but many have been burned by shoddy ...

Salesforce has established itself as the clear leader in software for all aspects of the customer relationship journey. As the company has matured and growth slowed, profitability has improved and ...