Robin Washington, chief operating and financial officer at Salesforce, talks agentic AI and offers career advice.

Salesforce will be our new commerce provider, customer service, all of those things. Agentforce, to me, was the frosting on the cake. It takes us to a whole new level.

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Customer, journey and interaction history are backed by Einstein AI, Salesforce's AI technology, and Genesys AI empowering employees to increase customer satisfaction and meet performance KPIs.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

According to a Salesforce survey, 66% of customers expect companies to understand their needs. ... Service Blueprint Customer Journey Map: They start with any of the above three maps, ...

Salesforce, Inc. (NYSE:CRM) is one of the 10 AI Stocks in the Spotlight. On June 20, Cantor Fitzgerald analyst Matthew Vanvliet reiterated an “Overweight” rating on the stock and maintained the price ...

Salesforce’s AI customer service bots can then be trained to recognize whenever a customer contacts them about this issue, and direct them to a self-help article that answers their questions ...

Salesforce today announced the Einstein 1 Platform, which features major advancements for Salesforce Data Cloud and Einstein AI capabilities, all built on Salesforce’ s underlying metadata ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service is ...