Salesforce plans to deliver on this promise by providing essentially a drag-and-drop graphical user interface for customer interactions, across all your media and channels.

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Robin Washington, chief operating and financial officer at Salesforce, talks agentic AI and offers career advice.

Popular appliances brand SharkNinja is testing Agentforce AI as part of its new Salesforce commerce and service capabilities. The post SharkNinja embarks on its Salesforce AI journey appeared ...

The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups.

Customer, journey and interaction history are backed by Einstein AI, Salesforce's AI technology, and Genesys AI empowering employees to increase customer satisfaction and meet performance KPIs.

Salesforce, Inc. (NYSE:CRM) is one of the 10 AI Stocks in the Spotlight. On June 20, Cantor Fitzgerald analyst Matthew Vanvliet reiterated an “Overweight” rating on the stock and maintained the price ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Among other things, Salesforce is determined to use generative AI to help customers transform their workloads and processes in areas such as sales, marketing, customer service, finance and more.

Salesforce today announced the Einstein 1 Platform, which features major advancements for Salesforce Data Cloud and Einstein AI capabilities, all built on Salesforce’ s underlying metadata ...