It was another long night in the quality department. The reports didn’t add up, the complaints kept coming, and somewhere in the data, the truth was ...

Are you relying on gut feel to diagnose difficult problems in your organization? If the answer is yes, there is a good chance you are going to be led astray. Why? Because “until you really take the ...

The Biden administration assured us that addressing the “root causes” of illegal immigration would solve the problem (not a crisis!) at the border. The thinking was that as people had more ...

Sakichi Toyoda created the "Five Whys" (5Ys) as a method for identifying root causes of errors or problems way back in the early years of Toyota. He claimed that by asking "why?" five times, one could ...