The Forbes Research 2025 High Net Worth Survey shows wealthy consumers seek cutting-edge retail experiences, but 89% still ...

In an age where digital convenience often trumps personal interaction, the state of customer service in the UK's retail sector has sparked considerable debate. Friends, family, and even casual ...

Talkdesk announced Talkdesk AI Agents for Retail, introducing agentic AI capabilities that bring automation to retail customer service operations.

An Alarming Overconfidence Gap: 78% of retail executives say they’d be satisfied contacting their support team, yet 53% admit their customer service is fragmented and difficult to navigate.