Retail’s workforce contraction isn’t reversing anytime soon. Brands that succeed will focus on tools that empower smaller ...

Customer service has reached its lowest point since 2016. Forrester’s 2024 U.S. CX Index found brands’ service strategies fail to meet the ever-evolving needs of consumers. While advancements in ...

This report underscores the rising significance of hyper-personalization, convenience, speed, and proactive customer service across various retail sectors. As the retail landscape continues to evolve ...

Rails recently opened a new retail location in Bethesda, Maryland, which was strategically chosen based on strong existing customer data from the surrounding area.

"With Andrea's leadership, we're raising the bar for what premium service means in the retail tech industry ... operate efficiently and create meaningful customer experiences.