Benchmark bonds set performance standards for other bonds. This article covers their definition, operation, and examples that ...

Storage-area network complexity can mask what might seem to be relatively benign issues that have the potential to build up and cause an outage or brownout. To identify trouble early, you need to ...

Workforce productivity redesign depends on trust to improve healthcare staffing decisions and operational flexibility amid reimbursement pressures.

This question made me recoil, and I felt my body tense up. I heard it twice in a short period of time at two different organizations. In both cases, the question led toward the same outcome: ...

Operational benchmarking is a term that refers to research into common characteristics among call centers that represent a variety of industries. In this article, we provide an introduction to this ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Organizations are under increased pressure to meet customers’ growing demand ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now In recent years, artificial intelligence ...

If the last two years have taught us anything, it's that preparing for the unexpected should be part of your strategy from now on. That can mean having the tools in place to shift priorities at a ...