Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

SUNNYVALE, Calif., April 18, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (EGAN) (NASDAQ: EGAN), the leading knowledge platform for customer engagement, today announced the findings from a KMWorld ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator has partnered with eGain Corporation (NASDAQ: EGAN), the ...

In today’s digital landscape, IT operations are under more pressure than ever to deliver seamless performance, rapid issue resolution, and continuous innovation. Amid these demands, knowledge ...

For organizations looking to leverage data for business-critical decision management, knowledge management is critical. Data in a silo does not drive value, but when we dig into the context behind the ...

SUNNYVALE, Calif., June 21, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI Knowledge platform for customer engagement automation, today announced the launch of the eGain® ...

Explore P.F. Drucker’s management theory: decentralized leadership, management by objectives, knowledge worker and more foundational concepts.

Organizations with effective problem-solving techniques mostly use knowledge transfer and communication in an informed and more natural way. The downside of his approach is that employees and teams ...