I am waiting for a company cab, now an hour and a half late, to drive me across town to a call center, where an Indian “culture trainer” will teach me how to act Australian. A uniformed guard ...

TLDR: Indians who work in these call centers have the opportunity to earn dramatically more than their country's median wage. $5000/yr at $2/hr is comfortably middle class in India. The cost is ...

Indian call centers are in the news again, and yet again it’s for the wrong reasons. Faced by increasing customer complaints on quality of call handling in Indian call centers, a number of large ...

India call centers provide tech support to credit card companies, airlines and even police and fire departments in the United States. They too have had to adapt under coronavirus lockdown.

BANGALORE, INDIA — After two years working nights at a U.S. company’s computer call center, Vamsi knew it was time to quit when his 6-year-old son brought home a school portrait he’d drawn ...

70 Arrested As Indian Call Center Dupes Americans in Tax Scam Hundreds are being questioned by Indian police in connection with a massive fraud ring that may have duped Americans out of tens of ...

Indian call centers are being purchased by U.S. and Canadian companies seeking to quickly gain access to call center services offshore, particularly outbound services. Although media attention focuses ...

It's no secret that Indian call centers have an accent problem. That problem is now proving to be incredibly costly. Accents, according to one of the nation's top trade associations, are largely ...