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As the noise level surrounding configuration management databases rises, particularly among management vendors, some IT organizations are wondering what the big deal is. Most IT organizations already ...

A 44-volume set of guidelines published by the British government 12 years ago may forever change the way IT is managed In the 1970s, when the American auto industry found itself under attack by ...

Over the last year, I’ve written on the topic of the Configuration Management Database as proposed by the IT Infrastructure Library in its best practices for service management. The CMDB has since ...

The concept of a configuration management system (CMS) is an idea whose time has come - particularly since the release of IT Infrastructure Library (ITIL) Version 3, known as V3. ITIL V3 devotes ...

There are some questions that IT managers just do not like to be asked. ‘What assets do you have under management and which actually add value to the business?’ is one. The truth is that most IT ...