July 1, 2024 -- On June 4, Microsoft introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first ...

Key Dynamics 365 Contact Center capabilities include: Next-generation self-service: With sophisticated pre-integrated Copilots for digital and voice channels that drive context-aware, ...

Microsoft on Tuesday announced that its upcoming release of Microsoft Dynamics 365 Contact Center, a Copilot-powered cloud contact center solution, will be generally available on July 1.

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud contact center solutions, today announced its latest release for Microsoft Dynamics 365. The announcement comes on the heels ...

Microsoft's Digital Contact Center combines Teams, Dynamics 365, Power Platform and Nuance AI technologies into a bundle which will be available starting this week.

VANCOUVER, British Columbia--(BUSINESS WIRE)--Microsoft Dynamics 365 Systems Integrator, Purely CRM, has completed a large project for West Coast Reduction Ltd.’s (WCRL) call center solution and ...

The Dynamics 365 platform runs on the SaaS (Software as a Service) model, a service where users can connect to and use Cloud-based applications over the Internet. “Together with Microsoft, we made a ...

Microsoft Dynamics 365 HR allows you to easily build an organizational chart with its Hierarchy Designer (Image credit: Microsoft). There is Human Capital Management (HCM), designed for ...